Remote Freelance Player Support Agent (RU)
- Remote
- Aarhus, Midtjylland, Denmark
- Africa, Ouham, Central African Republic
- Alajuela, Alajuela, Costa Rica
- Alicante, Comunidad Valenciana, Spain
- Alicante, Comunidad Valenciana, Spain
- Amsterdam, Noord-Holland, Netherlands
- Ankara, Ankara, Türkiye
- Anywhere in Germany, Berlin, Germany
- Delhi, Delhi, India
- Hokkaido, Hokkaido, Japan
- Philadelphia, Pennsylvania, United States
- Anywhere in UK, Greater London, United Kingdom
- Athens, Attikí, Greece
- Atlanta , Georgia, United States
- Austin, Texas, United States
- Cape Town, Western Cape, South Africa
- Denpasar, Bali, Indonesia
- Bangalore, Karnātaka, India
- Barcelona, Catalunya [Cataluña], Spain
- Barcelona, Catalunya [Cataluña], Spain
- Barcelona, Catalunya [Cataluña], Spain
- Beijing, Beijing Shi, China
- Berlin, Berlin, Germany
- Boston, Massachusetts, United States
- Boulder , Colorado, United States
- Brussels, Brussels, Belgium
- Bucharest, București, Romania
- Bucharest, București, Romania
- Buenos Aires, Buenos Aires, Argentina
- Sofia, Sofia, Bulgaria
- Yaounde, Centre, Cameroon
- Canberra, Australian Capital Territory, Australia
- Cape Town, Western Cape, South Africa
- Casablanca, Casablanca-Settat, Morocco
- CDMX, Ciudad de México, Mexico
- Cebu, Central Visayas (Region VII), Philippines
- Charlotte , North Carolina, United States
- Chennai, Tamil Nādu, India
- Chicago, Illinois, United States
- Bogota, Distrito Capital de Bogotá, Colombia
- Columbus, Ohio, United States
- Copenhagen, Midtjylland, Denmark
- Corvallis, Oregon, United States
- San José, San José, Costa Rica
- Cuernavaca, Morelos, Mexico
- Prague, Praha, Hlavní město, Czechia
- Dallas, Texas, United States
- Delhi, Uttar Pradesh, India
- Denver, Colorado, United States
- Detroit, Michigan, United States
- Santo Domingo, Cibao Sur, Dominican Republic
- Dubai, Dubai, United Arab Emirates
- Dublin, Leinster, Ireland
- Quito, Pichincha, Ecuador
- San Salvador, San Salvador, El Salvador
- Anywhere in EMEA region, Greater London, United Kingdom
- Vilnius, Vilniaus apskritis, Lithuania
- Helsinki, Uusimaa, Finland
- Frankfurt, Hessen, Germany
- New york, New York, United States
- Gothenburg, Västra Götalands län, Sweden
- Hamburg, Hamburg, Germany
- Hangzhou, Zhejiang Sheng, China
- Hanoi, Hà Nội, Vietnam
- Hilversum, Noord-Holland, Netherlands
- Thu Duc City, Ho Chi Minh City, , Hồ Chí Minh, Vietnam
- Tegucigalpa, Comayagua, Honduras
- Hong Kong , Hong Kong
- Honolulu, Hawaii, United States
- Houston, Texas, United States
- Remote, Jakarta Raya, Indonesia
- Irvine, California, United States
- Johannesburg , Gauteng, South Africa
- seoul, Seoul-teukbyeolsi, South Korea
- Kragujevac, Šumadijski okrug, Serbia
- Los Angeles, California, United States
- Larisa, Thessalía, Greece
- Leipzig, Sachsen, Germany
- Liège, Walloon Region, Belgium
- Lisbon, Lisboa, Portugal
- Lisbon, Lisboa, Portugal
- London, Greater London, United Kingdom
- London, Greater London, United Kingdom
- Madrid, Comunidad de Madrid, Spain
- Madrid, Comunidad de Madrid, Spain
- Malaga, Andalucía, Spain
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
- Subang Jaya, Selangor, Malaysia
- Malmö, Skåne län, Sweden
- Manchester, Manchester, United Kingdom
- Manila, National Capital Region, Philippines
- Manila, National Capital Region, Philippines
- Medellin, Antioquia, Colombia
- Melbourne, Victoria, Australia
- Miami, Florida, United States
- Micronesia, Pohnpei, Micronesia, Federated States of
- Milan, Lombardia, Italy
- Milwaukee, Wisconsin, United States
- Minneapolis, Minnesota, United States
- Montreal , Quebec, Canada
- Casablanca, Casablanca-Settat, Morocco
- Munich , Bayern, Germany
- Myrtle Beach, South Carolina, United States
- Nairobi, Nairobi City, Kenya
- Nashville, Tennessee, United States
- New York City, New York, United States
- Noida, Delhi, India
- Orange County, New York, United States
- Oslo, Oslo, Norway
- Palma de Mallorca, Illes Balears [Islas Baleares], Spain
- Paris, Île-de-France, France
- Philadelphia, Pennsylvania, United States
- Phoenix , Arizona, United States
- Pittsburgh, Pennsylvania, United States
- Portland, Oregon, United States
- Porto, Porto, Portugal
- Prague, Praha, Hlavní město, Czechia
- Princeton, New Jersey, United States
- Pune, Mahārāshtra, India
- Raleigh, North Carolina, United States
- Lisbon, Lisboa, Portugal
- Oslo, Oslo, Norway
- Prague, Praha, Hlavní město, Czechia
- Toronto, Ontario, Canada
- Berlin, Berlin, Germany
- Bangalore, Karnātaka, India
- Tokyo, Tokyo, Japan
- Tokyo, Tokyo, Japan
- Seoul, Seoul-teukbyeolsi, South Korea
- Ulaanbaatar, Ulaanbaatar, Mongolia
- Austin, Texas, United States
- Philadelphia, Pennsylvania, United States
- New York, New York, United States
- Antwerp, Antwerpen, Belgium
- Chicago, Illinois, United States
- Copenhagen, Hovedstaden, Denmark
- Tallinn, Harjumaa, Estonia
- Helsinki, Uusimaa, Finland
- Tampa, Florida, United States
- Paris, Île-de-France, France
- Berlin, Brandenburg, Germany
- Athens, Attikí, Greece
- Hong Kong, Hong Kong
- Budapest, Budapest, Hungary
- Reykjavik, Höfuðborgarsvæði, Iceland
- Anywhere in Israel, Tel Aviv, Israel
- Rome, Lazio, Italy
- Buenos Aires, Buenos Aires, Argentina
- Sao Paulo, São Paulo, Brazil
- Santiago, Región Metropolitana de Santiago, Chile
- Mexico, México, Mexico
- Lima, Lima, Peru
- Riga, Rīga, Latvia
- Vilnius, Vilniaus apskritis, Lithuania
- Amsterdam, Noord-Holland, Netherlands
- Warsaw, Mazowieckie, Poland
- Lisbon, Lisboa, Portugal
- Bucharest, București, Romania
- Guangdong, Guangdong Sheng, China
- Madrid, Comunidad de Madrid, Spain
- Barcelona, Catalunya [Cataluña], Spain
- Stockholm, Stockholms län, Sweden
- Bangkok, Krung Thep Maha Nakhon, Thailand
- Ankara, Antalya, Türkiye
- London, Greater London, United Kingdom
- Anywhere in United States, Texas, United States
- Hanoi, Hà Nội, Vietnam
- New York, New York, United States
- Riyadh, Riyadh Province, Saudi Arabia
- Rochester, New York, United States
- Bucharest, București, Romania
- Rome, Lazio, Italy
- Durham, North Carolina, United States
- Moscow, Moskva, Russia
- Salt Lake City, Utah, United States
- San Diego, California, United States
- San Francisco, California, United States
- San Juan, Puerto Rico, United States
- Sao Paulo , São Paulo, Brazil
- Seattle, Washington, United States
- Belgrade, Beograd, Serbia
- Shanghai, Shanghai Shi, China
- Shenzhen, Guangdong Sheng, China
- Vancouver, British Columbia, Canada
- Singapore, Central Singapore, Singapore
- Singapore, Central Singapore, Singapore
- Cape Town, Western Cape, South Africa
- Split, Splitsko-dalmatinska županija, Croatia
- Stockholm, Stockholms län, Sweden
- Stockholm, Stockholms län, Sweden
- Suzhou , Jiangsu Sheng, China
- Sydney, New South Wales, Australia
- Taipei, Taipei, Taiwan
- Tampere, Pirkanmaa, Finland
- Tel Aviv, Tel Aviv, Israel
- Tempe, Arizona, United States
- Bangkok, Nakhon Pathom, Thailand
- Shinjuku, Tokyo, Japan
- Toronto, Ontario, Canada
- Osaka, Osaka, Japan
- Singapore, Central Singapore, Singapore
- Shinjuku-ku, Tokyo, Japan
- Warsaw, Mazowieckie, Poland
- New York City, New York, United States
- Uppsala, Uppsala län, Sweden
- Vancouver, British Columbia, Canada
- Vantaa, Uusimaa, Finland
- Viby, Sjælland, Denmark
- Vienna, Wien, Austria
- Warsaw, Warmińsko-Mazurskie, Poland
- Warsaw, Mazowieckie, Poland
- Washington DC, Maryland, United States
- West Palm Beach, Florida, United States
- Xi'an, Shanxi Sheng, China
- York, North Yorkshire, United Kingdom
- Zurich, Zürich, Switzerland
- Zürich, Zürich, Switzerland
+216 more- Player Support
Job description
TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide.
Are you a passionate gamer, determined to advance your career in the gaming industry? Are you skilled in building, raising, and supporting online communities and want to join a team of like minded people? If you answered yes to these questions, we’d love to meet you.
As a junior Player Support Agent, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
RESPONSIBILITIES
● Processing ‘Calls for Help’ received from the community you are supporting.
● Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’.
● Remaining up to date with changes in workflows, policies and gameplay.
● Becoming highly skilled in the use of various ticketing and social media platforms.
● Getting creative in finding solutions encountered on a to day-to-day basis.
● Assisting with reporting by tracking data on a form or spreadsheet.
● Supporting your managers with ad-hoc tasks.
● Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
● Enforcing community rules and treating everyone fairly in the context of the game.
● Reporting on any issues or trends found in the game.
Job requirements
ESSENTIAL SKILLS
● A native level of Russian with excellent oral and written skills.
● Excellent interpersonal and organizational skills.
● Advanced knowledge of Google Workspace.
● Strong ability to multitask, prioritize, and work independently with minimal supervision.
● Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.
● Driven by a passion for video games.
WHAT WE OFFER
● The opportunity to hone and improve your skills.
● Apply your talents to a diverse variety of engaging gaming projects.
● A team of like-minded people in a fast-paced, multicultural environment.
● Ongoing training and professional self-improvement opportunities.
TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
In order to apply, please submit your CV in English
By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting
Remote
- Aarhus, Midtjylland, Denmark
- Africa, Ouham, Central African Republic
- Alajuela, Alajuela, Costa Rica
- Alicante, Comunidad Valenciana, Spain
- Alicante, Comunidad Valenciana, Spain
- Amsterdam, Noord-Holland, Netherlands
- Ankara, Ankara, Türkiye
- Anywhere in Germany, Berlin, Germany
- Delhi, Delhi, India
- Hokkaido, Hokkaido, Japan
- Philadelphia, Pennsylvania, United States
- Anywhere in UK, Greater London, United Kingdom
- Athens, Attikí, Greece
- Atlanta , Georgia, United States
- Austin, Texas, United States
- Cape Town, Western Cape, South Africa
- Denpasar, Bali, Indonesia
- Bangalore, Karnātaka, India
- Barcelona, Catalunya [Cataluña], Spain
- Barcelona, Catalunya [Cataluña], Spain
- Barcelona, Catalunya [Cataluña], Spain
- Beijing, Beijing Shi, China
- Berlin, Berlin, Germany
- Boston, Massachusetts, United States
- Boulder , Colorado, United States
- Brussels, Brussels, Belgium
- Bucharest, București, Romania
- Bucharest, București, Romania
- Buenos Aires, Buenos Aires, Argentina
- Sofia, Sofia, Bulgaria
- Yaounde, Centre, Cameroon
- Canberra, Australian Capital Territory, Australia
- Cape Town, Western Cape, South Africa
- Casablanca, Casablanca-Settat, Morocco
- CDMX, Ciudad de México, Mexico
- Cebu, Central Visayas (Region VII), Philippines
- Charlotte , North Carolina, United States
- Chennai, Tamil Nādu, India
- Chicago, Illinois, United States
- Bogota, Distrito Capital de Bogotá, Colombia
- Columbus, Ohio, United States
- Copenhagen, Midtjylland, Denmark
- Corvallis, Oregon, United States
- San José, San José, Costa Rica
- Cuernavaca, Morelos, Mexico
- Prague, Praha, Hlavní město, Czechia
- Dallas, Texas, United States
- Delhi, Uttar Pradesh, India
- Denver, Colorado, United States
- Detroit, Michigan, United States
- Santo Domingo, Cibao Sur, Dominican Republic
- Dubai, Dubai, United Arab Emirates
- Dublin, Leinster, Ireland
- Quito, Pichincha, Ecuador
- San Salvador, San Salvador, El Salvador
- Anywhere in EMEA region, Greater London, United Kingdom
- Vilnius, Vilniaus apskritis, Lithuania
- Helsinki, Uusimaa, Finland
- Frankfurt, Hessen, Germany
- New york, New York, United States
- Gothenburg, Västra Götalands län, Sweden
- Hamburg, Hamburg, Germany
- Hangzhou, Zhejiang Sheng, China
- Hanoi, Hà Nội, Vietnam
- Hilversum, Noord-Holland, Netherlands
- Thu Duc City, Ho Chi Minh City, , Hồ Chí Minh, Vietnam
- Tegucigalpa, Comayagua, Honduras
- Hong Kong , Hong Kong
- Honolulu, Hawaii, United States
- Houston, Texas, United States
- Remote, Jakarta Raya, Indonesia
- Irvine, California, United States
- Johannesburg , Gauteng, South Africa
- seoul, Seoul-teukbyeolsi, South Korea
- Kragujevac, Šumadijski okrug, Serbia
- Los Angeles, California, United States
- Larisa, Thessalía, Greece
- Leipzig, Sachsen, Germany
- Liège, Walloon Region, Belgium
- Lisbon, Lisboa, Portugal
- Lisbon, Lisboa, Portugal
- London, Greater London, United Kingdom
- London, Greater London, United Kingdom
- Madrid, Comunidad de Madrid, Spain
- Madrid, Comunidad de Madrid, Spain
- Malaga, Andalucía, Spain
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
- Subang Jaya, Selangor, Malaysia
- Malmö, Skåne län, Sweden
- Manchester, Manchester, United Kingdom
- Manila, National Capital Region, Philippines
- Manila, National Capital Region, Philippines
- Medellin, Antioquia, Colombia
- Melbourne, Victoria, Australia
- Miami, Florida, United States
- Micronesia, Pohnpei, Micronesia, Federated States of
- Milan, Lombardia, Italy
- Milwaukee, Wisconsin, United States
- Minneapolis, Minnesota, United States
- Montreal , Quebec, Canada
- Casablanca, Casablanca-Settat, Morocco
- Munich , Bayern, Germany
- Myrtle Beach, South Carolina, United States
- Nairobi, Nairobi City, Kenya
- Nashville, Tennessee, United States
- New York City, New York, United States
- Noida, Delhi, India
- Orange County, New York, United States
- Oslo, Oslo, Norway
- Palma de Mallorca, Illes Balears [Islas Baleares], Spain
- Paris, Île-de-France, France
- Philadelphia, Pennsylvania, United States
- Phoenix , Arizona, United States
- Pittsburgh, Pennsylvania, United States
- Portland, Oregon, United States
- Porto, Porto, Portugal
- Prague, Praha, Hlavní město, Czechia
- Princeton, New Jersey, United States
- Pune, Mahārāshtra, India
- Raleigh, North Carolina, United States
- Lisbon, Lisboa, Portugal
- Oslo, Oslo, Norway
- Prague, Praha, Hlavní město, Czechia
- Toronto, Ontario, Canada
- Berlin, Berlin, Germany
- Bangalore, Karnātaka, India
- Tokyo, Tokyo, Japan
- Tokyo, Tokyo, Japan
- Seoul, Seoul-teukbyeolsi, South Korea
- Ulaanbaatar, Ulaanbaatar, Mongolia
- Austin, Texas, United States
- Philadelphia, Pennsylvania, United States
- New York, New York, United States
- Antwerp, Antwerpen, Belgium
- Chicago, Illinois, United States
- Copenhagen, Hovedstaden, Denmark
- Tallinn, Harjumaa, Estonia
- Helsinki, Uusimaa, Finland
- Tampa, Florida, United States
- Paris, Île-de-France, France
- Berlin, Brandenburg, Germany
- Athens, Attikí, Greece
- Hong Kong, Hong Kong
- Budapest, Budapest, Hungary
- Reykjavik, Höfuðborgarsvæði, Iceland
- Anywhere in Israel, Tel Aviv, Israel
- Rome, Lazio, Italy
- Buenos Aires, Buenos Aires, Argentina
- Sao Paulo, São Paulo, Brazil
- Santiago, Región Metropolitana de Santiago, Chile
- Mexico, México, Mexico
- Lima, Lima, Peru
- Riga, Rīga, Latvia
- Vilnius, Vilniaus apskritis, Lithuania
- Amsterdam, Noord-Holland, Netherlands
- Warsaw, Mazowieckie, Poland
- Lisbon, Lisboa, Portugal
- Bucharest, București, Romania
- Guangdong, Guangdong Sheng, China
- Madrid, Comunidad de Madrid, Spain
- Barcelona, Catalunya [Cataluña], Spain
- Stockholm, Stockholms län, Sweden
- Bangkok, Krung Thep Maha Nakhon, Thailand
- Ankara, Antalya, Türkiye
- London, Greater London, United Kingdom
- Anywhere in United States, Texas, United States
- Hanoi, Hà Nội, Vietnam
- New York, New York, United States
- Riyadh, Riyadh Province, Saudi Arabia
- Rochester, New York, United States
- Bucharest, București, Romania
- Rome, Lazio, Italy
- Durham, North Carolina, United States
- Moscow, Moskva, Russia
- Salt Lake City, Utah, United States
- San Diego, California, United States
- San Francisco, California, United States
- San Juan, Puerto Rico, United States
- Sao Paulo , São Paulo, Brazil
- Seattle, Washington, United States
- Belgrade, Beograd, Serbia
- Shanghai, Shanghai Shi, China
- Shenzhen, Guangdong Sheng, China
- Vancouver, British Columbia, Canada
- Singapore, Central Singapore, Singapore
- Singapore, Central Singapore, Singapore
- Cape Town, Western Cape, South Africa
- Split, Splitsko-dalmatinska županija, Croatia
- Stockholm, Stockholms län, Sweden
- Stockholm, Stockholms län, Sweden
- Suzhou , Jiangsu Sheng, China
- Sydney, New South Wales, Australia
- Taipei, Taipei, Taiwan
- Tampere, Pirkanmaa, Finland
- Tel Aviv, Tel Aviv, Israel
- Tempe, Arizona, United States
- Bangkok, Nakhon Pathom, Thailand
- Shinjuku, Tokyo, Japan
- Toronto, Ontario, Canada
- Osaka, Osaka, Japan
- Singapore, Central Singapore, Singapore
- Shinjuku-ku, Tokyo, Japan
- Warsaw, Mazowieckie, Poland
- New York City, New York, United States
- Uppsala, Uppsala län, Sweden
- Vancouver, British Columbia, Canada
- Vantaa, Uusimaa, Finland
- Viby, Sjælland, Denmark
- Vienna, Wien, Austria
- Warsaw, Warmińsko-Mazurskie, Poland
- Warsaw, Mazowieckie, Poland
- Washington DC, Maryland, United States
- West Palm Beach, Florida, United States
- Xi'an, Shanxi Sheng, China
- York, North Yorkshire, United Kingdom
- Zurich, Zürich, Switzerland
- Zürich, Zürich, Switzerland
+216 more
Player Support
Full-time, Fixed-term
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