Project Manager

*Please submit CVs in English*

Position Summary: The position of Project Manager is a key player at TransPerfect Translations. Project Managers execute all projects from start to finish and serve as a single point of accountability for their successful completion. The Project Manager is responsible for the entire life cycle of all projects assigned to them and serve as a single point of contact/accountability.

Description:   

• Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executive to modify/correct project instructions/parameters as needed

• Coordinate with Account Executives to educate/advise clients regarding the best way to accomplish their goals for individual projects – potentially contacting clients directly

• Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed

• Use Computer Assisted Translation tools whenever possible to maximize consistency and profitability

• Use appropriate reference materials/glossaries as needed to maximize consistency and quality

• Communicate any issues/problems/delays/additional information to Account Executive on an immediate basis and work to troubleshoot any issues that arise

• Effectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.)

• Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job out

• Return completed project to Account Executive on time or early

• Bill projects completely and accurately within 24 hours of project completion, complying

• Establish and maintain working relationships with contract linguists located around the world: Consistently give both positive and negative feedback; File Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those cases

• Investigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated

• Based on management approval, be involved with training of new employees/Account Executives, as needed

• Based on management approval, attend trade shows/conferences/client meetings, as needed and/or execute sample jobs and/or projects with a higher level of complexity/difficulty

• Work to understand and be knowledgeable about your clients as well as your vertical, including current events, business trends and industry leaders

• Make recommendations to your manager on ways to improve any processes, etc. as part of TransPerfect’s commitment to continual improvement

• Perform other special projects or duties when required

Required Skills:   

• Excellent written and verbal English communication skills

• Minimum Bachelor's degree or equivalent

• Ability to effectively multitask in order to simultaneously execute multiple projects

• Exceptional problem solving/critical thinking skills

• Ability to maintain professionalism in all situations, especially under tight deadlines

• Satisfactory results on company tests

Valued but not required skills and experience:

• Prior translation industry experience

• Fluency in a foreign language

*Please submit CVs in English*