Program Coordinator (Remote)

Role Logistics:

Location: Remote (can be fully remote, CET hours preferred)

Project Length: 12 month contract

Required qualifications:

• Fluent in English and preferably some understanding of German.

• Demonstrated expertise in plain language, readability, tone, and brand voice development, experience with technical or product copy and financial disclosures a plus.

• Experience in leading and coordinating a team.

• Hold an interest in cars.

• Moderate knowledge of vehicle technology and aftermarket processes.

• Experience with AI-assisted writing tools and language automation in a sales/retail context, including financial content workflows.

• Knowledge of Office package and JIRA, Confluence, Salesforce.

• Ability to relate to, and meet, sometimes short critical deadlines.

• Meticulous mindset.

• Good networking skills.

• Problem-solving and critical thinking

Tasks and working method:

• Identify language-related risks (ambiguous vehicle specifications, financing terms, tone discrepancies, bias, inclusivity) and implement preventive measures in all NSC touchpoints.

• Establish metrics and dashboards to track language quality, translation turnaround times.

• Drive continuous improvement through audits, feedback loops, and maintenance of linguistic resources (glossaries, style guides, term bases) specific to automotive sales, financing, insurance, and aftersales.

• Validation of new and modified technical terminology.

• Suggesting improvements to the terminology.

• Respond to e-mail enquiries about terminology.

• Evaluate translations and translation service providers.

• Coordinator of Language Champions and SPOC towards other business areas and AG.

• Capacity planning of other Language Champions.

• Available capacity for tasks as Language Champion.

Other:

• Detailed tasks are defined in consultation with the respective business areas.