Production Coordinator

1.0 OVERVIEW

The position of Project Coordinator is a key player at TransPerfect Translations. Project Coordinators execute all

projects from start to finish and serve as a single point of contact/accountability for their successful completion. This is

a unique opportunity in a financially stable and rapidly growing international communications services company.

2.0 DESCRIPTION

• Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services

to modify/correct project instructions/parameters as needed

• Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to

accomplish their goals for individual projects

• Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion

speed

• Use computer assisted translation tools whenever possible to maximize consistency and profitability

• Use appropriate reference materials/glossaries as needed to maximize consistency and quality

• Communicate any issues/problems/delays/additional information to Account Executives/Client Services on an

immediate basis and work to troubleshoot any issues that arise

• Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality

Managers, Desktop Publishing, etc.)

• Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out

• Return completed projects to Account Executives/Client Services/delivery platform on time or early

• Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate

regulations and processes

• Establish and maintain working relationships with contract linguists located around the world

• Consistently give both positive and negative feedback

• File compliance reports as needed for substandard work performed and work with Quality Assurance to impose

appropriate financial sanctions in those cases

• Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure

that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be

repeated

• Work to understand and be knowledgeable about the dedicated clients as well as vertical, including current

events, business trends and industry leaders

• Make recommendations to the manager on ways to improve any processes, etc. as part of TransPerfect’s

commitment to continual improvement

• Provide assistance to others when able and as needed

• Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

3.0 REQUIRED SKILLS

• Excellent communication skills (both written and verbal) in English

• Ability to effectively multitask in order to simultaneously execute multiple projects

• Exceptional problem solving/critical thinking skills

• Ability to maintain professionalism in all situations, especially under tight deadlines

• Ability to maintain professionalism, focus and result-orientation under pressure and tight deadlines

4.0 REQUIRED EXPERIENCE AND QUALIFICATIONS

• Minimum Bachelor’s degree or its equivalent

5.0 DESIRED SKILLS AND EXPERIENCE

• Prior translation industry experience

• Fluency in a foreign language