Multimedia Senior Account Manager

Overview

Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys an integrity focused, fast-paced, entrepreneurial, innovative, vibrant environment? Then we'd like to hear from you!

TransPerfect’s vision is to be the world's premier provider of global language and business solutions. We will accomplish this by applying our values, passion, dedication, and innovation to help our clients improve their businesses and achieve their goals on a global scale. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

That’s enough about us – what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path for career and personal development and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head under pressure and really owning your role, taking responsibility for your clients and their business success.

 Job Description

As a Multimedia Senior Account Manager your duties and responsibilities will include but not be limited to:

• Be responsible for the entire life-cycle on all projects assigned to you: oversee all aspects of project coordination (scoping, quoting, launching and management of all data, personnel and departments involved) from hand-off through project completion, to ensure on-time, on-budget, and quality delivery:

• Pre-production: Pre-flight of audio and video projects. Reviewing audio and video files. Scope project and prepare quote for client. Launch the project. Providing concise and effective project instructions to all necessary parties.

• Production: Monitoring all production departments involved to ensure instructions are being followed and provide feedback. Communicating effectively with production colleagues. Dial-in recording sessions with clients.

• Post-production: Audio/video quality checks. Client delivery. Billing. ISO feedback.

• Establish and maintain excellent relationships with clients, sales staff and production colleagues worldwide.

• Juggle multiple projects and priorities simultaneously in a fast-paced environment.

• Understand and abide by individual project instructions.

• Comply with all ISO regulations, processes and procedures.

• Liaise with clients, sales staff and production departments to clarify project parameters.

• Negotiate rates and deadlines with clients to maximize profitability and project completion speed.

• Coordinate with quality personnel to ensure that the translation perfectly complies with instructions and is linguistically perfect.

• Having daily calls with potential clients and existing clients regarding outstanding quotes and on-going projects.

• Communicate any issues/problems/caveats or additional information to clients/Sales Staff as soon as that information is available.

• Distribute information to clients or sales staff as soon as that information is available.

• Complete all other tasks as assigned by a manager.

Required Experience and Qualifications:

• Minimum Bachelor’s degree or its equivalent

• 2-5 years experience in Multimedia Project Management

• Experience in a client facing setting