Junior TechOps Consultant

Overview

Join a collaborative team at TransPerfect, where innovation meets client success. As a Junior TechOps Consultant, you’ll play a vital role in supporting the delivery of our flagship technology solutions to enterprise clients. Working alongside seasoned professionals, you’ll gain hands-on experience with web technologies, client integrations, and product support—making this an excellent opportunity to develop your skills in a global technology environment.

Responsibilities

·         Monitor client activity across TransPerfect’s technology platforms; troubleshoot issues, respond to client queries, and escalate to engineering teams when needed.

·         Assist the sales team in early-stage client engagements by gathering technical requirements and identifying potential solutions.

·         Join client meetings and contribute to documenting technical needs and integration plans.

·         Support the deployment of client solutions, including Single Sign-On (SSO) setups and web-based tool integrations.

·         Maintain and update internal and external documentation on product features and client configurations.

·         Participate in product demonstrations and training sessions on TransPerfect’s tools and technologies.

·         Collaborate cross-functionally with Product, Development, and Production teams to ensure accurate delivery of client requirements.

·         Gather user feedback and support efforts to enhance product features and usability.

Required Skills and Experience

·         1–2 years of relevant experience (internships, academic projects, or part-time work included).

·         Hands-on experience via internships or coursework in software, IT support, or client services.

·         Passion for technology, problem-solving, and working with clients.

·         Basic understanding of web technologies and systems integration.

·         Proficient in Microsoft Office and comfortable navigating different operating systems.

·         Strong verbal and written communication skills.

·         Ability to manage multiple tasks and thrive in a dynamic environment.

·         Well-organized, reliable, and eager to learn.

Preferred Qualifications (Nice to Have)

·         Bachelor’s degree (or final year of study) in a relevant field.

·         Familiarity with SaaS tools, APIs, SSO, or software configuration.

·         Experience or interest in localization or global software solutions.

·         Comfortable working across time zones and in diverse teams.

·         Detail-oriented, proactive, and able to work independently when needed.