Helpdesk Support Specialist

About the Role

TransPerfect and its growing family of companies are seeking an energetic and detail-oriented Helpdesk Support Specialist to join our Seoul office. This position is ideal for an experienced IT professional with at least 3 years of technical support experience, who thrives in a fast-paced, global enterprise environment. The successful candidate will provide hands-on technical support, ensure smooth day-to-day IT operations, and collaborate closely with global IT teams to deliver world-class service.

About You

You are a proactive, customer-focused professional who takes pride in delivering quality IT support. You enjoy troubleshooting, learning new technologies, and collaborating with colleagues across global offices.

You are:

• A creative thinker – curious, resourceful, and eager to explore solutions.

• A hard worker – reliable, organized, and dedicated to excellence.

An innovator – open to improvement, new ideas, and smarter ways of working.

Key Responsibilities

• Provide exceptional IT service and support to TransPerfect employees in the Seoul office and other global locations.

• Install, configure, and maintain Windows and macOS systems, including hardware, software, and peripheral devices (printers, scanners, USB devices, etc.).

• Respond promptly to daily support requests, ensuring timely and effective problem resolution.

• Diagnose, analyze, and resolve desktop hardware and software issues for a diverse range of users.

• Maintain detailed documentation and an accurate inventory of computing equipment and peripherals.

• Escalate complex technical issues to senior IT staff or management as needed.

• Build, image, and deploy new desktops and laptops according to company standards.

Qualifications & Experience

• Bachelor’s degree or equivalent professional experience.

• 3 years of experience performing Helpdesk or IT support functions.

• Strong knowledge of Microsoft Windows 10/11 Pro and macOS.

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, etc.).

• Basic understanding of networking and connectivity (DHCP, DNS, cabling, etc.).

• Experience with virus and malware removal.

• Familiarity with Helpdesk/Ticketing systems.

• Working knowledge of Microsoft Active Directory (user management, password resets, etc.).

• Ability to image and deploy Windows-based systems.

• Strong diagnostic and hardware troubleshooting skills.

• Excellent written, verbal, and interpersonal communication skills.

• Outstanding customer service orientation and attention to detail.

• Ability to thrive in a dynamic, fast-paced, and collaborative environment.

• Language skills: Native proficiency in Korean and the ability to express yourself in English, both in speaking and writing.