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HelpDesk Support Specialist

  • On-site
    • CDMX, Ciudad de México, Mexico
  • IT

Job description

Summary:

We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist. This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities: 

  • Providing exceptional IT Services to TransPerfect employees

  • Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)

  • Responding to support requests on a daily basis

  • Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

  • Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

  • Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.

  • Provides support for web-based video conference services within the contact centers including driver and local software issues.

About You:

As a Helpdesk Support Specialist you are a:

  • Creative thinker – You are curious and unafraid to ask questions

  • Hard worker – You are industrious and diligent in everything you do

  • Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

  • Minimum Bachelor’s degree

  • Exceptional written, oral and interpersonal communication skills in English

  • Experience with Microsoft Active Directory

  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)

  • Knowledge of Mac OS X

  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

  • Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

  • Knowledge of Virus and Spyware removal techniques

  • Ability to quickly diagnose and fix problems

  • Ability to open a computer and replace defective components

  • Ability to operate in a dynamic, fast-paced environment

  • Ability to work in a team-oriented, collaborative environment

  • Exceptional customer service orientation

  • Must be detail oriented

  • Working knowledge of a past Helpdesk/Support Ticketing system

In order to apply, please submit your CV in English

On-site
  • CDMX, Ciudad de México, Mexico
IT
Full-time, Permanent

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