Business Intelligence Assistant | Lisbon

The Business Intelligence Assistant will support the BI Analysts, helping with admin tasks around the BI Projects.

·       Track and manage the team’s distribution list and RT queue while keeping our SLA on answering requests and turnaround times

·       Handle simple access requests for reports and dashboards that the team maintains.

·       Coordinate access requests between senior management for access approval and the BI team

·       Track RT for new tickets that are not claimed and ones that are opened for a long period.

·       Create documentation for basic BI processes in coordination with the owner on the team

·       Analyze the usage of the tools and dashboards created by the team

·       Work with team leaders on improving the SLAs, documentation, and reducing the reoccurring tickets that can be solved by automation.

·       Prior knowledge of the Business Intelligence - advantage

·       Ability to work effectively as an individual and part of a team, meet tight deadlines and prioritize workloads in a fast paced environment

·       Strategic thinker with the ability to see/understand the big picture, develop new ideas and think through creative solutions

·       Excellent communication skills (both written and verbal) in English

·       Attention to detail

·       Ability to learn new skills quickly

·       Exceptional problem solving/critical thinking skills

·       Minimum Bachelor’s degree or equivalent