Billing & Collections Admin Assistant

OVERVIEW

We are looking for an efficient communicator, with an excellent eye for detail and a can do attitude to join our well established & dynamic Collections department. In this role, you will be the first point of contact and the integral part of our GlobalCollections Team. You will ensure that that all internal and extrenal collections and accounting related queries are answeread. You should be a quick learner, organized and solution driven to keep up with the daily demands of the role. We will need you to be able to analyse information or data quickly with an eye for detail in order to provide accurate and complete responses.

In this role you will need to be confident in working with different systems and software tools analysisng and reporting. Following training your job will be independent, but you will be supported by your Direct Manager, Collections Team members and AR Management. You will work closely with the Collections Team and Collections and AR Managers, Sales, Clients and other Shared Services Departments – requesting further information,  escalating, problem solving as well as producing and distributing accurate documents/forms and information. This is a fast paced role and you need to be comfortable with handling high volumes of emails. The job offers a very good opportunity to kick-start your career in a worldwide company and for the right candidate a rewarding career progression within our Collections department.

DESCRIPTION

• Act as a dedicated support on day to day basis to our Global Collections Team/Clients/Sales

• Monitor and Assist Sales and Clients by handling collections and invoice enquiries in a timely and professional manner

• Support Collections team with ad-hoc billing and collections projects

• Provide guidance on resolving invoice, payment related queries and assist with any ad-hoc invoice revisions, submit appropriate AR forms, redirect Client and Sales queries to correct recipients ensuring actions are taken

• Assist in completing and supplying Client’s related forms for example vendor forms, W9, bank letters or request the right documents internally

• Contact by phone/MS Teams etc. and occasionally also Clients or their Accounts Payable departments in order to provide guidance on resolving some collections related queries as needed

• Maintain internal Collections databases

• Ensure every query is attended and resolved in a friendly, professional manner and with the highest level of accuracy

• Update Clients records, payment terms and notifications

• Complete all other tasks and support in any special projects, that are deemed appropriate for this role and assigned by the manager/supervisor

QUALIFICATIONS

• Bachelor’s degree in any field, preferably accounting, finance, banking, economics, or equivalent

• Previous experience in administration, accounting, customer support, collections, or equivalent are added advantage

• 0-2 year experience of working in a professional setting

• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software

• Capable of establishing and nurturing positive relationships with internal and external personalities and varying levels of seniority

DESIRED SKILLS

• Excellent written and verbal communication skills

• High level of attention to details

• Analytical skills

• Customer Service

• Familiarity with debt collections or accounts receivable processes

• Proactive, problem-solving mentality

• Fast learner, demonstrating adaptability and problem-solving mindset 

• Self-motivated and goal-oriented