Account Manager (Travel & Tourism)

Position Summary:

The Sales Account Manager will focus on developing new business relationships (70% of the role) from prospection through to closing deals and serves as the first level of support to prospective clients throughout the whole sales cycle (70% of the time).

They will also act as the main point of contact for existing assigned clients (30% of the time), working to increase account profitability through upselling and cross-selling activities to drive new revenue within the existing portfolio, ensuring that TransPerfect is the vendor of choice for as many services and solutions as possible.

In this particular role, the successful candidate will focus on global, enterprise-level clients within the Travel & Tourism sector.

Position responsibilities:

• Develop an effective understanding of the capability, benefits and competitive advantages of TransPerfect’s services

• Identify prospective customers and individual organizations to focus on sales activities

• Develop new client relationships via cold calling, Internet, and trade shows

• In coordination with Sales Management, identify, qualify, develop and close sales opportunities

• Promote and educate clients regarding TransPerfect’s services

• Provide customer support and manage client expectations in liaison with the Production team

• Manage and control pricing and contractual issues by developing a thorough understanding of company procedures

• Take an active role in learning about each client’s industry, business needs and company culture to identify new business opportunities and provide a high level of service

• Perform other special projects or duties when required

Essential skills and experience required:

• Minimum Bachelor’s Degree or its equivalent

• Native level of Spanish

• Superior written and spoken communication skills in English

• Ability to build and maintain relationships

• Motivated with a proactive attitude

• Results-driven, ability to work independently and take ownership

• Good analytical skills needed to project revenues, monitor budgets and other necessary calculations

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Interest in Strategic Business Development and/or Client Services/Account Management as a long-term career path

• Most importantly, the ideal candidate must demonstrate ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build strategic relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service

Desired skills and experience:

• Previous Sales/Business Development/Account Management experience

• Professional experience in the Travel & Tourism industry (Travel Agencies, Airlines, Hotels, etc.)