Account Manager

Do you want to work for the global leader in the language services and technology industry? TransPerfect is not a standard translation company. Above all, we are a software company and all language solutions we offer have a technology component aimed to automate and optimize business processes. If you look for an innovative and vibrant workplace and are interested in helping international organizations implement solutions that allow them to communicate, operate and sell their products and services globally, then TransPerfect is for you.

We have over 100 offices worldwide but this particular opportunity is based in our Shanghai office! We offer career development and an attractive bonus plan, and social events are organized frequently.

That’s enough about us – what about you?

We look for and appreciate anyone who is willing to learn, has a can-do attitude and will roll up their sleeves to do the job that needs to be done! We offer a fast growth path and provide full training around our services, technology solutions and workflows.

What you will learn:

• Establish and maintain excellent relationships with clients, sales staff and production colleagues worldwide.

• Respond to client requests for new project initiatives. Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates.

• Assess the competitive landscape, develop project proposals, negotiate budgets and schedules with the client.

• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.

• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.

• Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.

• Creatively problem solve to improve current new business development strategy

• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service

Required Skills:

• Excellent written, verbal English and Mandarin communication skills

• Minimum Bachelor's degree or equivalent

• Excellent problem solving and analytical skills

• Strong interpersonal skills and can-do attitude

• Effective time management